Shipping policy

 

Shipping Policy for Crowned Coils Naturals

Trade Name: Crowned Coils Naturals

Contact Information:

Responsibility for Damages: Crowned Coils Naturals takes great care in ensuring that all our products are dispatched in perfect condition. However, please note that we are not responsible for any damages incurred during the shipping process. We rely on trusted shipping providers to safely deliver your orders.

Contacting the Shipping Provider: In the event that your order is damaged during shipping, your first point of contact should be the shipping provider. Please follow their established procedures for reporting and resolving damaged shipments.

Contacting Crowned Coils Naturals: Once you have informed the shipping provider and received a case number or reference, please contact us at Crowned Coils Naturals through one of the following methods:

Resolution of Damaged Shipments: Crowned Coils Naturals is committed to customer satisfaction. Depending on the situation and after assessing the details of the damage, we may be able to offer the following resolutions:

  1. Replacement Product: If the damage is deemed to be due to shipping and is within our control, we may provide a replacement product to ensure you receive your order in perfect condition.

  2. Discount for Your Troubles: In certain cases, where a replacement may not be feasible or appropriate, we may offer a discount on your next purchase as a gesture of goodwill for the inconvenience.

We appreciate your understanding and cooperation in these situations. Our goal is to ensure that you have a positive shopping experience with Crowned Coils Naturals, and we will do our best to assist you in resolving any shipping-related issues.

Please feel free to contact us with any questions or concerns. Thank you for choosing Crowned Coils Naturals for your natural hair care needs.